Poor support from Multichoice Call Centre

My new Explora decoder does not receive any Box-office titles even two weeks after installation. Three different calls to the call centre got me three different responses. So much for consistency and staff training.....<br> <br> I then get told to bring the decoder in for testing. I am working full day and do not have time for this. And besides, it is not my problem if they sell such poor quality hardware.<br> <br> After requesting that the supervisor Llewellyn Salani call me back, nothing of course happened. Should have guessed that. <br> <br> Multichoice just want your monthly instalments - they don't care about customer satisfaction. It's about time their monopoly is broken!