JK
Jens K
1 reviews | Active since Jul 2020
06 Jul 2020, 14:07
Poor support and feedback on account and lock-out
Logged a query by e-mail relating to the account as well as being locked out with account not being in arrears, got reference number ***8 on 07 June 2020 and have not heard anything since then?
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
06 Jul 2020, 14:40Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply06 Jul 2020, 14:40
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
JK
Jens K's updateReviewer Update
09 Jul 2020, 13:58 Hi
Apologies, I may not have been all that clear on my previous private comments. But I am not happy with the reply as it does not address any of the issues (which were originally logged by email on 07 June 2020 and to which I did not receive any reply).
a) Our access was blocked at ±16h00 on 2020-06-05, but was then on again the next morning. At the time of blocked access, there was an amount of R3,540.00 owing, which does not make sense when looking at the general debit orders for the year. So why was the access blocked?
b) As you stated, we have a Premium subscription with an Xtraview - agreed, as well as another stand alone Premium subscription. The query is on the monthly statements from Jan to May 2020 (which do not make sense) where:
1) there are 3 Premium subscriptions showing;
2) There are various access fees showing for R100 (some positives and some negatives);
3) There is no summary of costs on the statements (from January 2020 to date), the summary of costs only seems to show the Box Office Rental costs.
Regards
Jens
Apologies, I may not have been all that clear on my previous private comments. But I am not happy with the reply as it does not address any of the issues (which were originally logged by email on 07 June 2020 and to which I did not receive any reply).
a) Our access was blocked at ±16h00 on 2020-06-05, but was then on again the next morning. At the time of blocked access, there was an amount of R3,540.00 owing, which does not make sense when looking at the general debit orders for the year. So why was the access blocked?
b) As you stated, we have a Premium subscription with an Xtraview - agreed, as well as another stand alone Premium subscription. The query is on the monthly statements from Jan to May 2020 (which do not make sense) where:
1) there are 3 Premium subscriptions showing;
2) There are various access fees showing for R100 (some positives and some negatives);
3) There is no summary of costs on the statements (from January 2020 to date), the summary of costs only seems to show the Box Office Rental costs.
Regards
Jens
JK
Jens K's update09 Jul 2020, 13:58
Reviewer Update
Hi
Apologies, I may not have been all that clear on my previous private comments. But I am not happy with the reply as it does not address any of the issues (which were originally logged by email on 07 June 2020 and to which I did not receive any reply).
a) Our access was blocked at ±16h00 on 2020-06-05, but was then on again the next morning. At the time of blocked access, there was an amount of R3,540.00 owing, which does not make sense when looking at the general debit orders for the year. So why was the access blocked?
b) As you stated, we have a Premium subscription with an Xtraview - agreed, as well as another stand alone Premium subscription. The query is on the monthly statements from Jan to May 2020 (which do not make sense) where:
1) there are 3 Premium subscriptions showing;
2) There are various access fees showing for R100 (some positives and some negatives);
3) There is no summary of costs on the statements (from January 2020 to date), the summary of costs only seems to show the Box Office Rental costs.
Regards
Jens
Apologies, I may not have been all that clear on my previous private comments. But I am not happy with the reply as it does not address any of the issues (which were originally logged by email on 07 June 2020 and to which I did not receive any reply).
a) Our access was blocked at ±16h00 on 2020-06-05, but was then on again the next morning. At the time of blocked access, there was an amount of R3,540.00 owing, which does not make sense when looking at the general debit orders for the year. So why was the access blocked?
b) As you stated, we have a Premium subscription with an Xtraview - agreed, as well as another stand alone Premium subscription. The query is on the monthly statements from Jan to May 2020 (which do not make sense) where:
1) there are 3 Premium subscriptions showing;
2) There are various access fees showing for R100 (some positives and some negatives);
3) There is no summary of costs on the statements (from January 2020 to date), the summary of costs only seems to show the Box Office Rental costs.
Regards
Jens