1 reviews | Active since Aug 2015
poor support
we have recently moved and upgraded our dstv package by purchasing an explora. we thought that the benfits of extra view etc would be great. for 3 weeks we battled to connect our explora and then finally after hours of calls from our cellphones we came across bongani who helped us in 5 mins. now we have a problem with our secondary decoder and after calling the call centre numerous times we only have 1 decoder working. I have run out of patience and airtime calling agents who don't know how to assist us and dstv really needs to improve their service of some agents as they don't all seem to be as good as bongani. please help i am out of patience. we are paying for a service that we cannot enjoy
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have tried to contact you to confirm if your service is working without any success.
We confirm that your extra view service is active on the DStv Premium Package
Should you still be experiencing any problems with your secondary viewing environment, please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have tried to contact you to confirm if your service is working without any success.
We confirm that your extra view service is active on the DStv Premium Package
Should you still be experiencing any problems with your secondary viewing environment, please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,