Poor streaming service on Now
Streaming any show on Catchup requires constant buffering and when it buffers it skips ahead for some reason. It is almost impossible to stream anything on Catchup on a PC. In addition, streaming via the Explora frequently requires buffering.
This all with a download speed of over 25 mbps and an upload of over 6 mbps.
I have tried to contact DSTV through the online chat but their response is always that the issue is on my end.
However, both Showmax and Netflix work with top HD quality and never a need to buffer.
DSTV has an infrastructure problem and cannot provide the streaming service they advertise and won't admit to it.
Dear Matthew
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Matthew
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Matthew
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your technical concerns on DStv Now.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Kind Regards
Rupert
Best regards,
Good day Matthew
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your technical concerns on DStv Now.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Kind Regards
Rupert
Best regards,