1 reviews | Active since May 2019
Poor streaming service and service in general
I am constantly having problems with streaming online, I have an Explora 2 decoder. I have called the Call center previously, they said it may be a technical issue and they would forward it on to the Technical department. I have four registered devices on my account, eventhough no one is online watching anything. I still can't watch anything online. Am getting frustrated with DSTV. Am paying R1699 per month for two subscriptions to keep having constant issues. Online streaming issue, even content not being loaded after episodes of series have aired. We try and watch these exact episodes that's not loaded to CatchUp online, then we can't because they say streaming limit has been reached?! How is that possible if no one is watching anything online and I DON'T have a streaming decoder. Am sick and tired of complaining now! Why are we as customers paying SO MUCH money a month for just one streaming option in the first place. And secondly now I can't even make use of this "one" streaming option??? Really frustrated!
How does this fix the problem? We pay alot of money for a SERVICE but we expected to resolve the issue ourselves? And calling someone after five, 17:17 and 17:18 to be exact is unacceptable. What time do you think people leave for work? What time do you think people are preparing supper? Absolutely ridiculous, two failed calls at an inconvenient time is UNACCEPTABLE! And than to say with no avail. Complete nonsense!
How does this fix the problem? We pay alot of money for a SERVICE but we expected to resolve the issue ourselves? And calling someone after five, 17:17 and 17:18 to be exact is unacceptable. What time do you think people leave for work? What time do you think people are preparing supper? Absolutely ridiculous, two failed calls at an inconvenient time is UNACCEPTABLE! And than to say with no avail. Complete nonsense!