Poor Show Multichoice .

My mother cancelled her Multichoice contract in December 2019. Multi choice continued to receive payments from her account for a further 5 months, and owes my mother R4611.90. My calls to MC yielded no joy ! I lodged a review on Hello Peter on 28 October and was immediately contacted by a Multichoice agent who undertook to handle the matter. I have submitted all the required documents ( proof of payment of her subscription , when my mother had a stop order to Multichoice each month ?!?!? ) and she has to date still not received her refund ! Poor show Multichoice !!