poor sevice

Good day<br> <br> my decoder has been giving problems for a while i called the call center and they advised me to go the nearest branch where they be able to repair or replace my decoder as I'm paying insurance.the agent told that he wont be able to help me as their system hasn't been upgraded to do replacement and ill have to wait for 15 days or more but payment will expected month end,this is *********** and i hope you will attend this matter asap.<br> <br> Regards<br> <br> <br>