poor sevice

<p> </p> <p>I sms price lock because I wanted the explorer. this was three weeks ago.</p> <p>I called the call Centre on the 15th and they advised that it takes 7 days to call me because they have a back log. the call Centre agent advised that she will escalate it and I should get a call shortly. ( yet your website stipulates 2 to 3 days). I called again today agent also advised about the back lock and tells me its Christmas and everyone wants explores. I then spoke to the manager advising I want my subscription to be cancelled. Without her trying to even keep their customers.</p> <p> </p> <p>Therefore please cancel my subscription and I would like my refund within 48 hours as subscription for the month was already paid. ( subscription from the 19th to the 31 December)</p>