Poor serviks from DSTV

I communicated with DSTV about my account for a whole month now. My statement shows that I have credit but on MyDstv they show that I must pay. I stopped my debit order and say I will pay cash. I asked them to communicate with me via email. They only send a mail that said the complaint was log. I asked for the amount payable and a statement via email. Also when the amount is due. They did not respond back. I am very dissapointed with their service. This morning my service was disconnected.