Poor services from DSTV

I have enquired about the price lock package on the 18th of March 2022. After accepting the agreement the said installer neglected for a whole week to do the installation. After numerous phone calls the installation was done on the 1st April 2022. I was then informed after a heated conversation with a agent and then a supervisor MR Nako Gaba that i had to make a prorata payment. I did the payment and mailed proff od the latter to ***. He confirmed receipt and my service was uploaded. From that date my service has been suspended numerous times aflicting call amounts from my cellphone to date to the amount of more tban R700 to explain the situation. Everytime a call agent who seems to have absolutely NO idee whats going on would request proof of payment mailed. Up to date the lroof of payme t was mailed to *** four times and still my payment have not been allocated to my account. Causing for my service to be suspended ending up wigh me having to call the *********** call agentagain and AGAIN explain the situation and issue. I am cancelling my subscription due to incompetend call agents and more than extremely poor quality of client services from DSTV/Multichoice. Not ONCE have i been called back from any supervisor at any stage to enquire if the matter has been resolved. I made an agreement right in the beginning of applying for the proce lock package for a debit order to be desucted on the 26th April 2022 which was accepted and agreed upon by myself and the agent who initialy offer the package to me. I would discourage ANYONE from entering into a agreement with DSTV/ MULTICHOICE due to wztremely poor call agent knowledge and assistance skills and capabillities. They can not speak to customera and have absolutely no customer service skills. The agents knowledge of the product is extremely poor and they do not give all relevant info upfront. Causing unnessasary and wxpw sive calls to the call centre just to again be annoyed by an incompetend agent that can only perform what is infront of them on a screen. I will keep on cancelling the deduction to a point where somsone actually calls me back. I will discourage any future clie ts of even thinking of aubscribing to dstv to do that. It will cause you alot in airtime and calls and chase your hwart rate up due to the lack of knowledge and service from DSTV. Thank you Mrs S Lourens Customer no: *** EMAIL: ***