poor services

I am beyond angry right now, we made a payment on the 1st of November 2023 However, our services were disconnected on the 4th of November we made about 4 calls on the day without any assistance proceeding to the next day 05.11.2023 we had to call them again and they asked that we send the proof of payment which we did more than 2 times and they response was it was not clear on the 6th we then send the pop for the 3rd time again and we called with the ref number provided on the email, all the agent we spoke to said the pay had not yet reflected however they will send an email to finance and reconnection they connect and it only connected for one day and the next day we need to call in for reconnection. now we are told that we need to pay R704 for reconnection how so? why is the finance department not reconciling their books? why is it that we are suffering while we have paid for the services? I am ready to cancel this subscription... all the agents we spoke to are *********** they all come up with different stories regarding our payment. honestly, I am sick of their nonsense.