Poor Services

---------- Forwarded message --------- From: Johan Jacobs <***> Date: Tue, Jul 4, 2023, 21:19 Subject: Re: Account Number: ***5 To: Dcc <***> Cc: DStv CEO <***>, <***>, <***>

Good evening,

Hope you are all well,

Regarding the reported matter, I would like to know if this is a norm in the way you treat your customers,

I've requested information from you on the 30th of June 2023 and you've decided to ignore me,

Please be advised that customer services is a very important aspect in any organization and you will loose customers if you carry on treating us this way, I'm sitting with a faulty decoder, I've been a loyal customer to you for many years, a lot of people are leaving DSTV/, Multichoice, but you still choose to treat your customers in this manner. That is unacceptable, I can't pay for a faulty decoder and I've had insurance for as long as I know, you don't update me, you don't communicate with me, you are just quiet, it says a lot about you???

Thank you,

Johan Jacobs

On Fri, Jun 30, 2023, 15:46 Johan Jacobs <***> wrote: Hi Neliswa,

Can you please advise what is going to be done to sort out this issue?

Johan

On Fri, Jun 30, 2023, 15:36 Dcc <***> wrote: ENQUIRY REFERENCE NUMBER : ***7 Dear Mr J Jacobs

You are most welcome.

If you have any questions please do not hesitate to contact us on *** during office hours,

Mon-Fri (8am-5pm) or follow this link to read our teams and conditions: https://www.dstv.co.za/self-service/help/faqs/services/decoder-insurance/ Regards Nelisiwe Dube

On Fri, 30 Jun at 12:06 PM , JOHAN Jacobs <***> wrote: Good morning Tebalelo,

Thank you for your email,

I will wait and hear from you on how we going to proceed regarding this matter,

Johan Jacobs

On Fri, Jun 30, 2023, 08:37 Dcc <***> wrote: ENQUIRY REFERENCE NUMBER : ***7

Dear Mr JOHAN Jacobs

Thank you for your email and we look forward to resolving your query

Thank you for the details , we are processing your claim for a swift resolution.

If you have any questions please do not hesitate to contact us on *** during office hours,

Mon-Fri (8am-5pm) or follow this link to read our teams and conditions: https://www.dstv.co.za/self-service/help/faqs/services/decoder-insurance/

Regards Tebalelo

On Thu, 29 Jun at 12:19 PM , JOHAN Jacobs <***> wrote: Good day Tebalelo,

Thank you for your response and my apologies for missing your call, please see attached ID as requested, my address is 51 Pagoda Street, Buffalo Flats, Extension 2 to 7, East London, Eastern Cape, 5209, my wife(Rosemary Dianne Jacobs- Contact number: ***) will be receiving it if I'm not at home,

Thank you,

Johan Jacobs - ***

On Thu, Jun 29, 2023, 12:00 Dcc <***> wrote: ENQUIRY REFERENCE NUMBER : ***7

Dear Mr JOHAN Jacobs

Thank you for your email and we look forward to resolving your query

In order for us to capture your claim, we require the following to be forwarded to us;

· Copy of ID or Driver’s license

· Suitable Address for delivery

· Name and contact details of person responsible for receiving delivery

Once we have received the above mention may we then assist you accordingly.

If you have any questions please do not hesitate to contact us on *** during office hours,

Mon-Fri (8am-5pm) or follow this link to read our teams and conditions: https://www.dstv.co.za/self-service/help/faqs/services/decoder-insurance/

Regards Tebalelo

***7:986130