Poor services at Dstv costumer services

It's been a week and our Dstv has been showing subscription message till today ,what's worse we paid on the 5th of June 2020 and they keep switching off the Dstv before month end ,I tried calling their call center's I'm Cape town and it took us about five hours to get services,we were promised that this matter would be solved but it's not the first time they are doing this because they go far as asking us to pay but I can't understand that we must pay two times. Worst part it's still off till today but we paid hoping it would be better today