Poor services,

Ever since I opened my dstv account there is no joy, the month started I paid in advance for May but you keep on disconnecting and charging me reconnection fee as if I owe I have sent all the proof of payments you requested but still nothing you keep escalating to your finance department ever since the month started I get to watch for 3 days and then disconnected I am not owing you anything as you keep disconnecting how can one pay for services and not be able to use I'm just tired I call, I send emails daily no assistant. I am even thinking of just closing everything I have numerous Ref numbers I'm tired poor service.