Poor services

I have two decoders that are active on DSTV. so on the 2nd of Feb 2022 at 9h01 am I phoned DSTV to cancel one decoder. The lady I spoke to told me she will not be able to cancel it since its after the 1st so she can only cancel it effective 1st of March. I told her that I don't have the money to pay for both decoders she then advised me to rather wait till they both disconnected and I can just reconnect the one I want to keep. On the 6th of Feb my services were suspended and DSTV sent me a message to pay R 589.26 for my services to be reconnected in which I paid R 590.00. My services were reconnected. Yesterday I checked my balance since I wanted to pay and I received a breakdown reflecting that I owe R 638.16 from last month. I phoned DSTV and I spoke to Nomsa who told me that I am owing for the viewing of the decoder I cancelled and I asked her why was I told to pay R 589.26 when my services were suspended and she said she will transfer me to the cancellation department. I hold for more than an hour till I got cut. I need DSTV to sort this matter out.