EA
Evashini A
1 reviews | Active since Mar 2015
19 Oct 2015, 15:26
Poor Services
I have been making payments regulary for the DTSV subsription via Standard bank internet banking and had no issues. on the 29-09-2015 and the 2nd october and i sent proof of payment to A guy that was assisting and we were connected again only to be disconnected again on the 9 october again which i sent payment confirmation to another guy and then he connected me again and then on monday 12th october we we disconnected again i called again and spoke to a lady on tuesday night and sent the payment confirmation again and then we were connected. GUESS WHAT ! i am disconnected again. My fustration is that there is no communication why we get disconnected, no statements, self service is also offline for ages. This is so unfair. please can some one help us or provide us with a way forward , it is highly embarresing that we get disconnected especially when we have visitors over.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
23 Oct 2015, 09:15Hello Evash3017,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently are investigating your concerns regarding the billing on your account.
Your proof of payment has been escalated to our finance department as the Bank account number used was incorrect.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently are investigating your concerns regarding the billing on your account.
Your proof of payment has been escalated to our finance department as the Bank account number used was incorrect.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply23 Oct 2015, 09:15
Official
Hello Evash3017,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently are investigating your concerns regarding the billing on your account.
Your proof of payment has been escalated to our finance department as the Bank account number used was incorrect.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently are investigating your concerns regarding the billing on your account.
Your proof of payment has been escalated to our finance department as the Bank account number used was incorrect.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,