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farzanah B
1 reviews | Active since May 2017
04 Sept 2017, 07:34
Poor Services
good morning, I have made an EFT on the 25/08/2017 via EFT and till date the premium was not allocated accordingly and on the 1st of September my services was yet again cut. I called the service center and spoke to Lebogang on the 2nd of September and to no avail no services were provided of which I sent the proof of payment to her and nothing was doe.
this is now ridiculous I am having continuous issues with this provider. as a financial institute they have no remorse towards loyal clients. I feel like using other provider. 830 ********** 082 please look into this for me and advise. I am now at my wit ends. please assist urgently.
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
04 Sept 2017, 08:01Dear Farzanah
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Sept 2017, 08:01
Official
Dear Farzanah
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Sept 2017, 10:54Good day Farzanah Banoo
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We received your Proof of payment and have escalated it to our Finance department for urgent allocation.
Please be advised that when making payment by Electronic Payments to use your customer number ***1 as reference number to ensure your payment is allocated to your account.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply04 Sept 2017, 10:54
Official
Good day Farzanah Banoo
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We received your Proof of payment and have escalated it to our Finance department for urgent allocation.
Please be advised that when making payment by Electronic Payments to use your customer number ***1 as reference number to ensure your payment is allocated to your account.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard
Kind regards
Rupert
Best regards,
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farzanah B's updateReviewer Update
04 Sept 2017, 11:14I have received an email this morning,, take note I made a payment on the 25th of Aug not 1st sept
Enquiry Reference Number:
**********
Dear Farzanah Banoo
Thank you for your e-mail.
Please be advised that the payment you made, on the 1stSeptember 2017 of R388.00 is not reflecting.
We forward the proof of payment to billing department to allocate the payment.
Services has been reconnected.
Kind Regards
Audrey Palmer
then Audrey did call me this morning to apologies but apologies won't suffice as this is not the firs time DSTV had made a payment problem with my account. I had to bear the inconveniences.
DOWNLOAD OUR APPS:
SOCIALISE WITH US:
MultiChoice Support Services (Pty) Ltd is an authorised financial service provider. REG NUMBER: *** • FSP LICENCE NUMBER: 44883 • DIRECTORS: FLN Letele, CP Mack, T Jacobs • COMPANY SECRETARY: LJ Klink • 144 Bram Fischer Drive, Randburg, 2194, South Africa PO Box 1502, Randburg, 2125, South Africa • T +27 11 ********** , F+ 27 11 ********** • Call Centre +27 11 **********
This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at http://www.multichoice.co.za/multichoice/view/multichoice/en/page21855.
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farzanah B's update04 Sept 2017, 11:14
Reviewer Update
I have received an email this morning,, take note I made a payment on the 25th of Aug not 1st sept
Enquiry Reference Number:
**********
Dear Farzanah Banoo
Thank you for your e-mail.
Please be advised that the payment you made, on the 1stSeptember 2017 of R388.00 is not reflecting.
We forward the proof of payment to billing department to allocate the payment.
Services has been reconnected.
Kind Regards
Audrey Palmer
then Audrey did call me this morning to apologies but apologies won't suffice as this is not the firs time DSTV had made a payment problem with my account. I had to bear the inconveniences.
DOWNLOAD OUR APPS:
SOCIALISE WITH US:
MultiChoice Support Services (Pty) Ltd is an authorised financial service provider. REG NUMBER: *** • FSP LICENCE NUMBER: 44883 • DIRECTORS: FLN Letele, CP Mack, T Jacobs • COMPANY SECRETARY: LJ Klink • 144 Bram Fischer Drive, Randburg, 2194, South Africa PO Box 1502, Randburg, 2125, South Africa • T +27 11 ********** , F+ 27 11 ********** • Call Centre +27 11 **********
This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at http://www.multichoice.co.za/multichoice/view/multichoice/en/page21855.
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farzanah B's updateReviewer Update
04 Sept 2017, 14:31hi there,
kindly note I did use he reference number please refer to my ATATCHED PROOF OF PAYMENT.
THANKK
YOU
FARZANAH
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farzanah B's update04 Sept 2017, 14:31
Reviewer Update
hi there,
kindly note I did use he reference number please refer to my ATATCHED PROOF OF PAYMENT.
THANKK
YOU
FARZANAH
DStv (MultiChoice)'s replyOfficial
07 Sept 2017, 12:13Good day Farzanah Banoo
Please accept our apologies for the delayed responds.
We confirm that the missing payment of R388.00 for the month of August 2017 has successfully been allocated to your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply07 Sept 2017, 12:13
Official
Good day Farzanah Banoo
Please accept our apologies for the delayed responds.
We confirm that the missing payment of R388.00 for the month of August 2017 has successfully been allocated to your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind Regards
Rupert
Best regards,