(POOR SERVICE)***-I271 (ID_***)

I am currently experiencing problems, whereby I am not receiving picture on my Dstv compact package. I’ve experiencing this problem for the past 2 days and counting

Can I please urge you to pull out the call recordings on my profile ID, above and listen to the absolutely poor service I’ve received from you contact agents.

I’ve been billed for 2 packages from Dec2017 to 25 Jan 2018 (Compact & Premium) to the sum of R3619.14. I’ve spent numerous hours on my phone this past 2 day to restore the picture with no success. I ‘ve been advised the this query has been “escalated” to a Technical Department to resolve for the past 2 days, but nothing has happened.

I spoke to your Teamleader, Mpila this evening requesting to speak to a Manager. She advised that, Adam Tswani would call me by 6pm, this evening. I’ve not heard from him and there is still an error message on my TV, with no picture.

I’ve been a Dstv subscriber for over 10 years. This is the most “poor” and “pathetic” service I have ever received