1 reviews | Active since Feb 2018
Poor service,no response!!!!!!!!!!!!!!!!!still waiting?????
Good Morning Dinah I am still waiting for a response,I have sent numerous emails to payment arrangement(which I did not put in place. Enquiry Reference Number: **********
Dear Kind regards, Zandile Makgalemele A snapshot of email received...no ****tent. 'Khulekani Nkosi'-I have been sending emails to him and payment arrangment and no response since 24th February.I have emailed again today and last week.
Dear Tyrone Chetty
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Tyrone Chetty
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Tyrone
Thank you for taking the time to contact us.
There's manual adjustments made by the Price Lock finance team. The same account is now cancelled. There's also a payment of R3200.00 received on 28 February 2018.
In summary, your account is now paid till 30 March 2018. The next payment is due by 31 March 2018 for the Premium service with the recording functionality.
Regarding the call recording request, I could not trace the confirmation stating that the account is double charged and there's credit for July 2017. This call recording can be made available to you. However you will need visit the nearest DStv service centre to listen to the call.
Kind regards
Dinah
Best regards,
Good day Tyrone
Thank you for taking the time to contact us.
There's manual adjustments made by the Price Lock finance team. The same account is now cancelled. There's also a payment of R3200.00 received on 28 February 2018.
In summary, your account is now paid till 30 March 2018. The next payment is due by 31 March 2018 for the Premium service with the recording functionality.
Regarding the call recording request, I could not trace the confirmation stating that the account is double charged and there's credit for July 2017. This call recording can be made available to you. However you will need visit the nearest DStv service centre to listen to the call.
Kind regards
Dinah
Best regards,