poor service,failed customer

We opted to change to pricelock and our service was disconnected after we got our explora. We have not been able to view any programmes for two weeks now. Everytime we contact the call centre we are told the matter is being escalated. We ended up going to the Multichoice head office and we were given a false promise. The consulted told us she had activated our service and we will be able to watch tv when we get home. The situation was still the same. Other consultants previously told us that they cannot assist as Multichoice and pricelock are two different departments. We have overpaid them. It is very frustrating to pay services and get poor service in return. They are *********** on another level.