Poor service yet you wonder why you loose customers

Poor service provided and everyone keeps saying I will come back to you every time I log a ticket or call. I app**** for a price lock 4 months ago and everyone keeps telling me it has been approved however till today still nothing. When I follow up I was told it's on the delivery dept but not sure what's the delay, I logged a ticket again and i was told the same thing and the consultant promised to call be back but they never did till today and DSTV wonders why customers cancel and move. if i had unlimited data i would cancel dstv competely and netflix