Poor service with no help whatsoever

Terrible service!!!! We moved into a new house, tried to connect & got a E48 error. Called in & was told it would be better to upgrade to to explore ultra for an extra R15, they would come do an installation with a new dish & the 2 decoders. Was told I would be called first thing Monday morning to set up installation. Lunchtime Monday I followed up as no call was received. They escalated it and promised a call. Still nothing. Called again and was escalated again with a promise of a call latest Tuesday. Still nothing, called on Tuesday evening only to be told it would take 4 weeks & I must rather go buy the decoder and speak to an installer myself. What am I paying for?????? Been given 4 different stories by the contact centre. Get your stories straight and start giving your paying customers some proper service!!!!!!