Poor Service with DSTV Multichoice

I purchased a premium streaming packager on 16 February 2023, payment for this new account was made online yet payment is not reflecting or been allocated to my account resulting in my account being deactivated as payment is not reflecting. I have supp**** proof of payment numerous times with REF : ***8 and they advise the matter has been escalated to the finance side to allocate the payment then send my account for activation. But that does not help as come morning as no payment is reflecting the account is deactivated. So now I have paid for a service which I cannot use yet they will be expecting a payment again next month.