POOR SERVICE / WASTE OF TIME

I have 2 PVR Decoders, one standard and HD, however these decoders were not in good condition I took them in and they only exchanged the HD however the standard I was supposed to get Explora as they don't make them anymore, amount of R450 or so was required I didn't have enough money I requested that I will only change it over the week end. Just to activate all I sat for more than any hr & half, the Urgent tried 2 activate,he had an error and IT was responsible to clear it, we waited & there was no response until he went personal to IT 2 get it cleared. Thereafter it was all fine we could view the picture, I asked him to make sure extra view is sorted and all the functions done and he said all was done. 2 my surprise when I got home, I couldn't pause, rewind, record nor view Box office as the function has been disconnected. What DISGUSTED me more my extra view, standard PVR 1 was disconnected, but rather all bedrooms now has been linked to the HD Decoder. After spending so much time there for what, my wasted petrol, then now my airtime. I am DISGUSTED. I WILL NOT USE MY AIRTIME TO SORT THIS, MULTICHOICE SORT IT OUT.