Poor Service . Very frustrated client.

My catchup, box-office is no longer working. The screen diaplays" Catch up is not available in this country". I called the call centre for assistance and first consultant kept me on hold for 10mins before cutting my call. The second time I called, the next consultant kept me on hold for 27min before I cut the call as DSTV has wasted 37min of my airtime without assisting me. The best part is that neither consultant bothered to return my call although they had all my details when I contacted them. I need urgent assistance!