Poor service & unfair treatment to elderly people

I am T.I.Khumalo.I 'll be turning 67 on the 22 of July.On the 01 May 22 I opened my Dstv and found a message written ,"All the channels are blocked."I was so angry cos Multichoice make debit orders .I phoned them and was told that March and April payments have not been paid and was asked to make some payments.I told them that debit orders show on the Bank Statements I was tld those payments have been reversed.By whom ? And why ? They said Reversed by the Bank and refunded me.I told them it does not appear on the Bank Statement.I was told to email the Bank Statement to proofofpayment @ dstv.com.I had to ho back to town to email theBank Statement.Mind you the trip to town is R10 and R10 from town.I phoned them again and found another lady who said I should have sent that email to ***.I told them that I cannot go to town again I am old and tired I stay alone.I do not have some one to send to town.They have to wait for tomorrow to go to town again.I went to town again and email theBank Statement to ***.I asked them to unblock the channels.They said they see March payment in the Bankstatement I have to make another payment through Absa Bank in cash an amount of R 405 I went to town to email *** channels are still blocked till today.I am like a fool going up and down still no channels unblocked although I have proog of payment.Please cancel the Insurance joined recently I do not need it anymore.Thanking you in advance.Yours T.I.Khumalo.