Poor service unfair treatment

I have an account with DStv, what happened is on the 24th of July I called in to query my monthly due payment as it was 2200 and I didn’t understand how it got there. The agent I spoke to assured me that my services won’t be stopped until the matter has been resolved to my surprise my services were suspended without any feedback provided to me. As I write this review to this date I haven’t heard anything from them but yet my services has been suspended. I made several calls to follow up on the incident and all the time I was told they’re still working on my account the billing department. I was told they will call me once everything has been completed but to this date I haven’t received their call. I am so disappointed with DStv I am suffering for something I have no control over.