Poor Service to Loyal customers

<p>My husband has been a DSTV client for the past 6 years and for the last 2 years we have always paid R800 for our Premium package and extra view. In February this year my husband called as usual to find about the monthly fee as we do not have debit order payment for DSTV and he was told by a consultant named Ntaniseng that he owed R67 for the month because of all the extra payments we were making. My husband then paid R70 on the same day. On Monday 13th June, we come home to NO DSTV with the error message that we have been disconnected, my husband calls the call centre and speaks to Thato, after 30mins or so on the phone the consultant explains to us that they have to investigate the claim that we made saying that we were over paying and that we only had to pay R67 in February. Sa****ay 18th June, we wake up to the same message saying we have been disconnected. This time my husband is really upset and asks for a Manager, again 30mins on the phone and all she could say was that we are being investigated because the system shows that we have not paid for February. I have all proof of payments, if we are being investigated surely we should be contacted and advised so that we can send proof of all payments.</p> <p> </p> <p>After years of being a client and overpaying on our account this is the treatment we get from DSTV. What a dissappointment.</p>