Poor Service - Technical issue not resolved with no feedback

I am extremely frustrated with DSTV. After buying a new decoder in June 2021 and having it linked, something went wrong on my account. My subscriptions were cancelled at the end of June 21, which I did not request. Then my DSTV was shut down. I had to make an urgent credit card payment to activate it again. After payment and activation, DSTV said I still owed them funds, which was not the case. I asked them to correct it. I am not even sure it was done. The worst of it all is that although I can view DSTV on my TV, I cannot access my DSTV now live tv. I can log in, but cannot view anything. I have been in contact with DSTV via their call centre and live chat the whole week, but still it is not sorted. Monday the consultant on Live Chat was supposed to escalate my problem to Technical, nothing changed on my side. I have been on live chat with DSTV this week for for close on 4 hours, with now positive result. I have been on the phone with the call centre for more than 100 min this week. But still my issue is not resolved. I have had it with DSTV and will cancel my subscription today. I have had it! Very poor service!