Poor Service received from the agent @ Multichoice customer service

Am not happy with the service received from the agent who answered the phone when I called in for the assistance. He said his name is Harry. I informed him that am paying tomuch on my account and I would like to cancel the extra view onto our Compact plan we have with Multichoice. I explained to him that am the paying of the account and my number *** is the one that is registered. But when filling the form with the installer I did put my wife Mrs A Khumalo which later was changed to my name Mr JT Radebe. The agent ignore what I was telling him that the account is in my name. He asked me my wife cell number I gave that to him as ***. The agent said sorry I can't speak to you. I rather speak to the account holder. He never even check the system to see if my number appears or not. Due to the irritation and being humiliated. I decided to dropp the phone as I was not getting any were with the agent. I even explained to him that my airtime is limited. Still he ignored that.