JE
Janie E

1 reviews | Active since Dec 2013

02 Aug 2017, 11:46

Poor service received by DSTV – Multichoice with contract renewal

<p>My “price fixed” contract expired with DSTV/Multichoice on 31 July 2017. I’m a client with DSTV for almost 16 years. When I decided to go on the “price fixed” option I had numerous problems with my application – my application was declined (after so many years being a client with NO bad record). No one could tell me why! I had to send Multichoice my CLEAN credit report – did it and after several emails/follow ups and Hello Peter, it was eventually sorted out.</p> <p>Now it is time to go on the new “price fixed” contract. AGAIN it was declined…same story! No one can tell me why… I AGAIN send them a CLEAN credit record and several emails.</p> <p>Really, I can’t deal with this! This is pathetic service!</p> <p>Hope to get a respond soon!</p> <p> </p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Aug 2017, 14:26
Official

Dear Janie

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

JE
Janie E's update03 Aug 2017, 14:20
Reviewer Update

DSTV - Multichoice,

By when will I reive any form of communication? No one also respond to my email/s.