Poor Service Poor Service

Dear DStv (MultiChoice) ,I would like to commend you for your Brilliant Service Offering *Sarcastic Voice*

Here my story goes :

On the 7th of February 2022 you send me a lovely email stating me that I have been selected to Upgrade my DSTV service from Compact to Compact Plus for a mere R439 pm for the following 3 months.

All excited I click the upgrade link and perform the Upgrade no issues , no additional fees to pay , all good and well , Yippee Kids are Happy Wife is Happy !!!!

Here starts the Fun , Yesterday I want to make payment , log into my account and BOOM! I receive an invoice of R750*** , I then phone the Call Centre to find out what is going on ,

A lovely gentleman answers and I explain to him what has happened , he nicely responds by telling me , The Upgrade Offer on EMAIL was not meant for you DSTV sent it to you in ERROR!!

My question to him how DSTV can make such an error and how many customers this has affected , I even asked him if he received such an offer to upgrade would he not grab it with both hands!

His response : “I would have also upgraded Sir” 😊

So now I’m sitting with a dilemma as I’m not willing to pay the R750 *** , he say Sir the only way we can fix this is if we downgrade your services to an amount you can afford.

I mean where is the ownership in this , was I at fault for taking the upgrade offer for Compact Plus for 3 months @ R439.

I want DSTV to fix this they offered me Compact Plus for R439 for 3 months so this is what is expected from them ,

They can call me on *** if they want to fix this!!!!!!

Kind Regards Mario Brown