JG
Jose G
1 reviews | Active since Feb 2021
29 Apr 2021, 17:47
Poor Service, Poor customer experience, Being passed from pillar to post
What a worst experience of my life with this leading brand in Africa. They should simply close their offices.
Why is it whenever i call in am always getting told my account has been escalated and i must wait for a call back or a Manager cannot speak to me. What nonsense.
I flagged a compliant on the 24th,which they was very fast to respond saying they looking into my account. My issue was meant to be sorted by the 14/04/2021.why do i have to go around in circles when everything is in black and white firstly and notes left on my account. I simply want what i saw and what has been promised which has been added on my account. Why do i have still wait a whole month, is this they way how we treat our customer's, is this the type of service you'll provide.
If you'll want to take it up to high court, lets do this because am sick and tired of going around in circles to get 1 simple matter resolved, and trust me i will ensure that you'll pay me pack for all the inconvenience caused to me of traveling and phoning on multiple occasions. This is taking my time
Helpful (0)
Replies (5)0
Replies (5)JG
Jose G's updateReviewer Update
29 Apr 2021, 18:43Am still waiting since the 14/04/2021 for this matter to be resolved
JG
Jose G's update29 Apr 2021, 18:43
Reviewer Update
Am still waiting since the 14/04/2021 for this matter to be resolved
JG
Jose G's updateReviewer Update
30 Apr 2021, 13:10I would like to know what type of service are you'll providing as i recieved a call from the sales team offering me something totally different and not was agreed on my complaint, and furthermore while asking her to speak to a manager, the employee hangs up on me once again, i was promised i will get a call today and from the person i spoke to yesterday. Seriously this is lousy service from Multichoice, you said youll know what am going through but is not supportive nor fixing the issue, is very awful that i have to go through this on a daily basis. I would like a call in 20 minutes.
JG
Jose G's update30 Apr 2021, 13:10
Reviewer Update
I would like to know what type of service are you'll providing as i recieved a call from the sales team offering me something totally different and not was agreed on my complaint, and furthermore while asking her to speak to a manager, the employee hangs up on me once again, i was promised i will get a call today and from the person i spoke to yesterday. Seriously this is lousy service from Multichoice, you said youll know what am going through but is not supportive nor fixing the issue, is very awful that i have to go through this on a daily basis. I would like a call in 20 minutes.
JG
Jose G's updateReviewer Update
01 May 2021, 09:35Guy's, what seems to be an issue, a whole month to get one issue resolved, what is the hold up, am still for a call since i was promised, you'll said you'll fully understand, what seems to the issue
JG
Jose G's update01 May 2021, 09:35
Reviewer Update
Guy's, what seems to be an issue, a whole month to get one issue resolved, what is the hold up, am still for a call since i was promised, you'll said you'll fully understand, what seems to the issue
JG
Jose G's updateReviewer Update
03 May 2021, 09:50Multichoice is full of empty promises, am getting promised alot of times but nothing seems to be happening or even a way forward.
JG
Jose G's update03 May 2021, 09:50
Reviewer Update
Multichoice is full of empty promises, am getting promised alot of times but nothing seems to be happening or even a way forward.
JG
Jose G's updateReviewer Update
24 May 2021, 16:47What poor service i am recieving from this Company that's is a waste of time and money, am thinking off even canceling my whole agreement.
Note that my installation was meant to be conducted on the 18/05/2021 as per the SmS confirmation which i recieved . This is really an inconvenience and time wasted when this should of been sorted on the 18th. I still till date have not even recieved a call explaining or confirming the change of my installation date which no one seems care till the 24th and my services is not installed.
I am having numerous issues currently with MultiChoice and am really thinking of canceling my service due to poor service and promise stuff but not actioning. My complaint has been going on far to long and this doesn't seem to getting any better but worst. From getting a package till installing it.
My thoughts are simple, if this is the type of service that i am receiving currently what is going to happen when i am in the contract. This is disgraceful service and wasting my time every second day to call and ask for feedback nor anyome seems to know whats the number for the pricelock team. MultiChioce is one doesnt matter what sub campaigns there is, but the fact remains everyone falls under provider which is multichoice.
Patricia Selebogo i asked you to call me till date you have not called, let guess excuse is that you on leave or sick leave, what doesnt comr by surprise with the excuses multichoice has provided everytime i call whrn no manager can assist either.
I would like my account to be looked at the number of interactions i had with different people and the CFO, or Head Client to call me back due to my issue experienced from the 13/04/2021.
I REQUIRED COMPENSATION for the inconvenience aswell as time wasted and my airtime that i used on multiple occasions to recieve for an update which i haven't till date. Both days i have taken leave day's off from work and note this i wont get back from the company.
Your feedback with be appreciated if you'll do value customers.
Note that my installation was meant to be conducted on the 18/05/2021 as per the SmS confirmation which i recieved . This is really an inconvenience and time wasted when this should of been sorted on the 18th. I still till date have not even recieved a call explaining or confirming the change of my installation date which no one seems care till the 24th and my services is not installed.
I am having numerous issues currently with MultiChoice and am really thinking of canceling my service due to poor service and promise stuff but not actioning. My complaint has been going on far to long and this doesn't seem to getting any better but worst. From getting a package till installing it.
My thoughts are simple, if this is the type of service that i am receiving currently what is going to happen when i am in the contract. This is disgraceful service and wasting my time every second day to call and ask for feedback nor anyome seems to know whats the number for the pricelock team. MultiChioce is one doesnt matter what sub campaigns there is, but the fact remains everyone falls under provider which is multichoice.
Patricia Selebogo i asked you to call me till date you have not called, let guess excuse is that you on leave or sick leave, what doesnt comr by surprise with the excuses multichoice has provided everytime i call whrn no manager can assist either.
I would like my account to be looked at the number of interactions i had with different people and the CFO, or Head Client to call me back due to my issue experienced from the 13/04/2021.
I REQUIRED COMPENSATION for the inconvenience aswell as time wasted and my airtime that i used on multiple occasions to recieve for an update which i haven't till date. Both days i have taken leave day's off from work and note this i wont get back from the company.
Your feedback with be appreciated if you'll do value customers.
JG
Jose G's update24 May 2021, 16:47
Reviewer Update
What poor service i am recieving from this Company that's is a waste of time and money, am thinking off even canceling my whole agreement.
Note that my installation was meant to be conducted on the 18/05/2021 as per the SmS confirmation which i recieved . This is really an inconvenience and time wasted when this should of been sorted on the 18th. I still till date have not even recieved a call explaining or confirming the change of my installation date which no one seems care till the 24th and my services is not installed.
I am having numerous issues currently with MultiChoice and am really thinking of canceling my service due to poor service and promise stuff but not actioning. My complaint has been going on far to long and this doesn't seem to getting any better but worst. From getting a package till installing it.
My thoughts are simple, if this is the type of service that i am receiving currently what is going to happen when i am in the contract. This is disgraceful service and wasting my time every second day to call and ask for feedback nor anyome seems to know whats the number for the pricelock team. MultiChioce is one doesnt matter what sub campaigns there is, but the fact remains everyone falls under provider which is multichoice.
Patricia Selebogo i asked you to call me till date you have not called, let guess excuse is that you on leave or sick leave, what doesnt comr by surprise with the excuses multichoice has provided everytime i call whrn no manager can assist either.
I would like my account to be looked at the number of interactions i had with different people and the CFO, or Head Client to call me back due to my issue experienced from the 13/04/2021.
I REQUIRED COMPENSATION for the inconvenience aswell as time wasted and my airtime that i used on multiple occasions to recieve for an update which i haven't till date. Both days i have taken leave day's off from work and note this i wont get back from the company.
Your feedback with be appreciated if you'll do value customers.
Note that my installation was meant to be conducted on the 18/05/2021 as per the SmS confirmation which i recieved . This is really an inconvenience and time wasted when this should of been sorted on the 18th. I still till date have not even recieved a call explaining or confirming the change of my installation date which no one seems care till the 24th and my services is not installed.
I am having numerous issues currently with MultiChoice and am really thinking of canceling my service due to poor service and promise stuff but not actioning. My complaint has been going on far to long and this doesn't seem to getting any better but worst. From getting a package till installing it.
My thoughts are simple, if this is the type of service that i am receiving currently what is going to happen when i am in the contract. This is disgraceful service and wasting my time every second day to call and ask for feedback nor anyome seems to know whats the number for the pricelock team. MultiChioce is one doesnt matter what sub campaigns there is, but the fact remains everyone falls under provider which is multichoice.
Patricia Selebogo i asked you to call me till date you have not called, let guess excuse is that you on leave or sick leave, what doesnt comr by surprise with the excuses multichoice has provided everytime i call whrn no manager can assist either.
I would like my account to be looked at the number of interactions i had with different people and the CFO, or Head Client to call me back due to my issue experienced from the 13/04/2021.
I REQUIRED COMPENSATION for the inconvenience aswell as time wasted and my airtime that i used on multiple occasions to recieve for an update which i haven't till date. Both days i have taken leave day's off from work and note this i wont get back from the company.
Your feedback with be appreciated if you'll do value customers.