Poor Service / Poor Billing

I am a debit order payer with MultiChoice / DSTV for more than 20 x years. My holiday house service was disconnected on 4 November. On enquiring, I was told that DSTV short collected my debit order on 21 October, hence the disconnection. I immediately authorised a manual debit, requesting immediate connectivity, as my parents were spending a short holiday break at my property. My father had to contact me several times between 4 - 8 November, complaining that there is still no connectivity, to huge embarressment to myself. I was away on a 2 x day conference and then a business trip to Cape Town on Friday, and spent a lot of time on the phone with various DSTV consultants, requesting the holiday decoder to be connected. The money was already deducted the very next day, but the service only connected on 8 November. Even speaking to a manager / team leader at DSTV, the re-connection was still delayed. The consultants blame each other, claiming there is no record or any comments captured, despite the instruction to debit my bank account was executed immediately. DSTV consultants and management are arrogant, and ***********, and I believe they act this way because they have the monolopy.