Poor service - please hold...... forever.

Item: DStv (MultiChoice)
Rating: 1
Author: Marius E

I have been struggling since 9 September to get connected to DSTV Stream. My payment was allocated to a "new" account and DSTV is unable to allocate this payment correctly and keep me connected. I've spent close to 3 hours on the phone and my emails are not attended to. The service desk puts one on hold for over 30 minutes only to be conveniently disconnected. One is unable to speak with any management or supervisors that can actually resolve the mess their system caused.

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

14 Sept 2023, 17:57

Hi Marius Esterhuyse,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s reply14 Sept 2023, 17:57

Official

Hi Marius Esterhuyse,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s replyOfficial

16 Sept 2023, 11:16

Hi Marius,

As per our telephonic conversation, please note that the streaming package has been activated now.

Kind regards
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s reply16 Sept 2023, 11:16

Official

Hi Marius,

As per our telephonic conversation, please note that the streaming package has been activated now.

Kind regards
DStv: Hello Peter Team

Best regards,