POOR SERVICE OVERCHARGE MISREPRESENTATION

On 11th February 2021 i called Multichoice to downgrade. I spoke to a lady who advised me I could have the stand alone indian bouquet at a cost of R260 plus the extra view at a further R100 plus insurance of R20 which will make my monthly premium R370. A week later after receiving an email from Dstv I called (17th) only to hear on their recording that my amount due Is R543????? For what I called & spoke to a gentleman who tried to assist me in downloading the app without success. Then advised that there was a problem with many clients accounts of being overcharged & this will be escalated & corrected & he will call the next day to give me feedback on the email I received & the extra charge. I today called & the lady advised she couldn't resolve anything & told me that I can only take certain packages. Why am I compelled to take a package chosen by Multichoice. We pay for a service to get told they working from home unable to get messages across for someone to assist us at the time of our call. Their premiums are deducted.. from our accountd regardless of their poor service. I want a resolve to Poor Service Overcharge and incorrect information from Multichoice consultants.