Poor service or rather no service at all from DSTV

Im appalled by the service provided by Dstv,I went to set up a new installation on the 30th and was told to wait 3 to 7 business days.Its day 6 and there is no contact from anyone.I requested a call back on Monday and still Im not called back to be assisted.I sent an email to *** and keep getting a ref number but there is no follow email or calls from dstv.I called Dstv today and spoke to a consultant who put on hold for about 4 minutes and the call got cut off.Im the only dstv customer in my complex because some have did away with it or just use fibre.I would have thought that keeping customers happy or getting new customers to joined would be given premium service.I see many Dstv installers drive past each day.Is dstv receiving so many new installations that have to make you wait so long for an installation or is there no interest in taking care of customers as its just another customer thats lost.1 bad customer experience can lead to many people leaving due to poor service.I only rated 1 star because i couldnt leave it blank.Well done for taking care of customers.