Poor service once again

Shocking service from the two call center agents that took my call today(17.12.19) I cancelled my Dstv subscription eleven months ago to try out the new Open View satellite television. The process was very easy, you merely buy the decoder, connect the cables to the dish and sms a number. The process was painless.

Its the school holidays and my daughter insisted she would like to have Dstv reconnected just for the holidays. I called Multichoice today to reconnect my subscription and first got through to a women that could not assist me so I decided to drop the call and called back a few hours later. The lady kept putting me on hold and gave me information was not relevant. The second agent was just as bad with his knowledge of his own products. We got to a point in the call where he insisted that a technician be called in just to reconnect my subscription. After me challenging him to that request he then admitted that calling a technician may have been the wrong suggestion.

After 27 minutes we got nowhere and I told him that I will not waste anymore of my time on that call. How hard is it to reconnect a subscription to my Dstv decoder, I mean really. It took me under 10 minutes to connect Open View with a mere sms.

How does this company expect to gain market share with *********** employees selling their brand and services???

What this space Multichoice, Open View is going to give you a run for your money. Already 1.8million subscribers and counting.