MN
Muzi N
1 reviews | Active since Apr 2012
23 Apr 2015, 15:00
Poor Service on the Explora deal
I made a deal with multichoice and was expecting to have my decoder by now. case # ***. unfortunately that is not the case and the 8 hours turnaround time was never honoured as per automatic email response. I should have gone to Makro and buy it myself cos clearly there are too many bottleneck in the system. when i complained I'm told the call does not appear on their system and the matter will be escalated. apparently, the service provider can not be contacted. <br> <br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
23 Apr 2015, 15:18Hello Ntofontofo,
Please accept our sincerest apologies for the unpleasant experience you have in dealing with our MultiChoice agent and the level of service you experienced in this regard
We have escalated your account to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us
Regards
Rupert
Please accept our sincerest apologies for the unpleasant experience you have in dealing with our MultiChoice agent and the level of service you experienced in this regard
We have escalated your account to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us
Regards
Rupert
DStv (MultiChoice)'s reply23 Apr 2015, 15:18
Official
Hello Ntofontofo,
Please accept our sincerest apologies for the unpleasant experience you have in dealing with our MultiChoice agent and the level of service you experienced in this regard
We have escalated your account to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us
Regards
Rupert
Please accept our sincerest apologies for the unpleasant experience you have in dealing with our MultiChoice agent and the level of service you experienced in this regard
We have escalated your account to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us
Regards
Rupert