Poor service on downgrading
I've been trying to downgrade my packages to Access I've been to the service center in Randontein in April for scheduled downgrade and yesterday I got cut off 3 times today I called yet again spoke to two agents with both calls being cut off 13-18 min while holding for them to consult the supervisors or team leaders on their department.
Honestly it is frustrating to spend time and money to be told hold on and ultimately get cut off
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
03 May 2020, 11:22Hi Malome Paul,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 May 2020, 11:22
Official
Hi Malome Paul,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
03 May 2020, 16:36Hi Malome,
We don't have an interaction showing that you requested to be downgraded this month. This means your account can only be downgraded on the 2nd of June 2020.
For this month, you'll need to pay for the current package.
Regards
The DStv Hellopeter Team
We don't have an interaction showing that you requested to be downgraded this month. This means your account can only be downgraded on the 2nd of June 2020.
For this month, you'll need to pay for the current package.
Regards
The DStv Hellopeter Team
Best regards,
DStv (MultiChoice)'s reply03 May 2020, 16:36
Official
Hi Malome,
We don't have an interaction showing that you requested to be downgraded this month. This means your account can only be downgraded on the 2nd of June 2020.
For this month, you'll need to pay for the current package.
Regards
The DStv Hellopeter Team
We don't have an interaction showing that you requested to be downgraded this month. This means your account can only be downgraded on the 2nd of June 2020.
For this month, you'll need to pay for the current package.
Regards
The DStv Hellopeter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
03 May 2020, 16:37Hi Malome,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter Team
Best regards,
DStv (MultiChoice)'s reply03 May 2020, 16:37
Official
Hi Malome,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter Team
Best regards,