poor service on data since last month

regarding a persistent issue with my MultiChoice DSTV data package. On February 17th, I contacted customer service to upgrade my data plan from 110GB to 400GB. Unfortunately, the representative disconnected my service instead and assured me that it would be reinstated within 12 to 24 hours. This did not occur.

Repeated follow-ups with MultiChoice have yielded no results, despite being told each time to wait another 12 to 24 hours. Visits to the Randburg office and conversations with supervisors have similarly failed to resolve the situation. Even after a test load of 7GB on March 11th proved successful, my data has still not been restored as of March 13th.

I have been a paying customer for over two years, and the lack of service and misinformation provided by MultiChoice is unacceptable. It is imperative that my internet package be re-linked and the data I paid for be loaded without further delay. Continuous escalations have been promised, yet no action has been taken, and I believe this matter requires your attention.

I would appreciate your intervention to expedite the resolution of this issue and to ensure that MultiChoice provides the level of professionalism and customer service that is expected.