Poor service of call centre

I ask for Multichoice to put my account on hold a few months ago(which I already pay for the new month R450 All went well and I had some money in my account that will be use for connection fee once I activate it again. But I ask to connect my Decoder again 8 months after on the 20th of the month and I have been informed that I will be paying pro rata for 10 days that I was willing to pay it. Multichoice charge me then for 15 day pro rata..<br> Which i am not happy at all. I phone them again for my decoder to be disconnected on the 1st of Sept but I already receive a message from my bank that shows the R450 went off for September. I was fine with the money that went off but they said I will be losing the money because its 2 days too late. It will mean that I will loose the R450 even if they put my account on hold again. The call center was poor to offer me any help of assistant and I ask for somebody that I can speak to that have better knowledge of my situation which I end up holding for 6min plus. On my own cost and their poor service.