Poor service/ no service at all

I called multichiice regarding my account activation as well as getting the explorer on the package requested. I was told to text DPP to 32444. I did so. A week later I had heard nothing. I called again to follow up and spoke 2 a call center agent who repeated the same story, I then resent from the 13th April, received an automated response telling me I Wld be contacted. Needless to say, today is the 25th April, I have been told that no one can do anything to assist I have just got to wait until I receive a call from the team that I've sent the text to. I am frustrated and utterly appauled at the lack of assistance Im getting for my DSTV.