AH
Anele H
1 reviews | Active since Feb 2015
14 Aug 2015, 13:46
Poor service&no response from multichoice
I am very disappointed at the poor service I got while speaking to a DSTV representative via Twitter DM on the 06/08/2015. He was dismissive and I found him to be rude. I then complained on the DSTV website and have not yet evem recieved acknowledgment of the complaint, let alone an apology. Very dissatisfied.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
19 Aug 2015, 14:25Hello AneleHonono,
We could not get hold of you today and discuss your query telephonically.
Please accept our sincere apology for the delayed response.
We are very sorry to learn that your experience with our consultant was less than adequate. At Multichoice, we value our customers and ask you to please feel free to continue and provide feedback about our service.
We are committed to providing you with excellent service. Please refer to your personal email address where you can explain your query in detail.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We could not get hold of you today and discuss your query telephonically.
Please accept our sincere apology for the delayed response.
We are very sorry to learn that your experience with our consultant was less than adequate. At Multichoice, we value our customers and ask you to please feel free to continue and provide feedback about our service.
We are committed to providing you with excellent service. Please refer to your personal email address where you can explain your query in detail.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply19 Aug 2015, 14:25
Official
Hello AneleHonono,
We could not get hold of you today and discuss your query telephonically.
Please accept our sincere apology for the delayed response.
We are very sorry to learn that your experience with our consultant was less than adequate. At Multichoice, we value our customers and ask you to please feel free to continue and provide feedback about our service.
We are committed to providing you with excellent service. Please refer to your personal email address where you can explain your query in detail.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We could not get hold of you today and discuss your query telephonically.
Please accept our sincere apology for the delayed response.
We are very sorry to learn that your experience with our consultant was less than adequate. At Multichoice, we value our customers and ask you to please feel free to continue and provide feedback about our service.
We are committed to providing you with excellent service. Please refer to your personal email address where you can explain your query in detail.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,