Poor Service / No Refund

Seems there is a LOT of the same complaints....Makes one wonder how this company is still doing business.

I also had to take my decoder in as it stopped working, also all my recorded items where erased. Getting home, plugging it in I was battling with catch-up.

Instead of telling me over the phone that catch up was having problems, the un-trained call centre agent had me pushing all kinds of buttons, resulting in the decoder losing all signal. Then she tells me that I have to go back to the walk in centre to change the decoder -- this is a 50km drive.

Long story short, I cancelled my subscription (due to poor service and multiple repeats) being told that it will take 7 working days for the refund to reflect. Up until now, no refund has been received and all they are saying is that the matter will be escalated.

They are quick to deduct from you, but seems like when it comes to refunds you are struggling endlessly.