Poor service no qualified technical consultant

I upgraded to 9remium to watch the cricket. My ordinary premium was paid till end April 2022. Unfortunately we had electricity disruption from 18h50 16/4 to 6h50 18/4. On tuning to the cricket it was disconnected together with the paid service. After trying for over an hour at my cost I was requested to take my smart card to a dstv walk in. What for when I cannot see the channels on the guide as they have been disconnected. At 9 10 Dstv was successful in restoring their fault & incompetence. Are they going to pay me for their interrupted service and my phonecallto fix their error.