SN
Surete N
1 reviews | Active since Dec 2011
11 May 2015, 17:27
Poor Service, no feedback
Last week Tuesday my HD PVR Decoder bombed out due to load shedding. We decided to do the upgrade on the Explora Decoder. First of all I sent an sms Wednesday Morning and received a call around 16:40pm. I was asked to do a credit check for the 2 year package deal. (For R70 more - do a credit check? Seriously?) After all the questions was asked the gentleman assured me that he would get back to me within 2 working days due to the system being offline. Meaning Friday....It's now Monday afternoon at 17:53pm and no news... I'm paying for the full package HD view but have no HD DSTV at the moment! Pathetic!!!
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
13 May 2015, 11:18Hello LizzySuri,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply13 May 2015, 11:18
Official
Hello LizzySuri,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,