Poor service / no delivery

Item: DStv (MultiChoice)
Rating: 2
Author: craig M

Error E16-4 on Walka 7. Contacted support 4 times, got hung up on twice and service still does not work. Service been disconnected since 05.01.2016, service paid for. Please reimburse me for time I have not been able to use services due to your staff's incompetence. Should you not reimburse me I will seek legal advice. Cost is not an issue, the issue is your unacceptable poor, pathetic, incompetence and ********** services. I trust you will treat this as serious and take appropriate action. I don't hold thumbs though as above experience can contest to.

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

21 Jan 2016, 15:33

Hello craig1986,

We have reviewed your complaint and believe that we owe you our deepest apology for the inconvenience caused. We missed the opportunity to give you an enjoyable experience with us.

Your query has been referred to our DStv Mobile department for further assistance.

Thank you for bringing this matter to our attention. Your support is important to us.

Should you require any further assistance, please don't hesitate to contacts us.

Please use one of the following communication channels below for assistance:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Kind regards
Dinah

DStv (MultiChoice)'s reply21 Jan 2016, 15:33

Official