Poor service. No assistance

Terrible service mutichoice. You have so many automated options that it is difficult to speak to an agent. Then hold on for long periods of time only to get an agent that cannot assist you, manager cannot assist you, and being left with the comment that technical department has been contacted. Problem is that there is no customer care at all and you charge ridiculous amounts for your services. What a joke Ps thembeka is the agent and xolisa Tokoti is the manager that cannot help me