Poor Service - Never Seize To Amuse Me

Good afternoon, everyone. I want to address my recent experience with DStv (MultiChoice) which has been a series of frustrating issues. I have several complaints that I need to raise, and I expect them to be addressed promptly and satisfactorily. I received an email on the 13th of March 2024 from Insurance NMS Services informing me that my DStv Insurance had been canceled without any communication with me the account holder

I contacted Multichoice and was transferred to the insurance department I spoke with Sibongile Call ***-i1235 (14/03/2014) and she is not sure if I called in or if they called me at the beginning of February with a Call Ref ***5-i1230 and the name of company is Talksure on behalf of multichoice and the lady who worked on the matter is Phindile.

Now my concern is that if I have an issue and Multichoice along with Talksure and NMS, I will be told that I cancelled my insurance.

Now the matter is escalated and it will take up to 7 days when they investigate.